Empowering you to focus on growing your business

Providing Affordable, Cost-Effective, and Efficient Staffing Solutions for Mortgage Brokers and Loan Processors in Australia. Partner with us to streamline your operations and boost your business success!

Our Services

Are you overwhelmed with loan processing admin work that adds no value for you or your clients? Are you struggling to find skilled talent amid the current skills shortage?

In today’s market, a ‘one size fits all’ mortgage no longer applies. It’s crucial to create capacity to find the best home loan options for your clients and deliver service excellence to stand out in a saturated market. Shasha Outsourcing Services offer flexible engagement models to suit your needs. No matter which model you choose, you’ll have a dedicated manager and assistant manager overseeing quality, turnaround time, and consistency levels.

We specialise in offshore staffing solutions tailored for Mortgage Brokers and Loan Processors in Australia. Our flexible staffing services empower your mortgage business to concentrate on core growth activities, while our skilled offshore team handles daily operations efficiently and affordably. Experience seamless business operations and cost savings with our expert offshore staff.

Our outsourced mortgage broker support staff can help you get the best of both worlds – keeping your pipeline moving while avoiding significant upfront and ongoing investment. Utilize our mortgage broker outsourcing services for quick and cost-effective loan processing. When you partner with Shasha Outsourcing Services, you can be confident you’re delegating work to a reliable, qualified mortgage broker team with access to the latest technology and proven dynamic processes and procedures.

We provide trained and dedicated Loan Processing Officers and Mortgage Brokers to support your business. Duties for Loan Processing Officers include providing lending support for a Mortgage Broker, organising, and preparing documents for the entire loan process, gathering support documents, completing of client details and follow up, CRM data entry, data entry (apply online) and uploading supporting documents. Our loan processing and mortgage broker services are compliant with major aggregator organisations’ compliance policies in Australia.

About Us: The Mortgage and Loan Processing Staff Outsourcing Service That Frees Up Your Time

Based in Melbourne, Shasha Outsourcing Services leads the way in providing outstanding offshore staffing solutions specifically designed for Mortgage Brokers and Loan Processors throughout Australia. Our flexible staffing options allow you to concentrate on growing your business while our skilled offshore team efficiently handles your daily tasks at affordable rates. This ensures you can focus more on what you do best!

Our experienced mortgage brokers and loan processors outsourcing team can handle the entire loan application process, allowing you to eliminate time-consuming admin tasks and dedicate more time to your core business.

We Handle All Your Loan Applications

From home and car loans to personal loans, we process all types of loan applications for you. Delegate tasks such as inputting data into aggregator software, ordering valuations, requesting pricing, collating compliance, and more to our expert team.

Save Time on Bank and Broker Communications

No need to spend hours on the phone discussing various scenarios with banks and brokers. By outsourcing to our mortgage broker staff, you can offload these repetitive tasks and refocus your attention on your clients.

overcome mortage complexities for mortgage brokers

Facing Mortgage Complexities? Let's Simplify!

At Shasha Outsourcing Services, we understand that mortgage processing can be overwhelming with its myriad complexities. That’s why we’re here to take all the stress off your shoulders—from documentation to submission to lenders, we handle it all!

Embrace the simplicity of having a trusted partner by your side.

Introducing the Heart of

Shasha Outsourcing!

#Shasha is a #Shona word meaning ‘Champion’, someone who defends a cause, a brave warrior, or a hero, in the Shona language spoken in Zimbabwe.

We got your back!

Your trusted outsourcing partner isn’t just a name, but a team of dedicated experts committed to your success.

introducing the heart of shasha outsourcing

Our Values

Integrity

Accountability

Professionalism

Trust

Collaboration

Why work with us

Shasha is your preferred and trusted talent acquisition partner, especially for mortgage brokers and loan processors.
Our virtual offshore staffing services are tailored to provide you with staff members that are a perfect fit for your mortgage business.

Cost-effectiveness

We provide you with experts to support your business growth, while reducing your costs of hiring new employees, buying workstations, providing office space, employee benefits, incurring payroll & other administrative costs.

Tapping into the global skilled labour market​

With us, you’ll have access to a global pool of skilled workers as mortgage brokers and loan processing officers with strong interpersonal and excellent English language speaking skills, making it a perfect fit for your team. 

Industry experience​

We pride ourselves on being well-experienced in various sectors, including Mortgage Brokers, Loan Processing, and Accounting. We leverage this experience and our international relationships to bring you the best talent for your mortgage business.

Flexible and affordable services​

We provide excellent services at affordable prices. There are no fixed or lock- in contracts. We provide the flexibility of choosing a half-timer, full time. We operate a 24-hour service, so you choose start and end time for your outsourcing staff member that suits your mortgage business needs

Ongoing support and training​

We provide ongoing training and support for all our staff members to keep them up to date with changes in the industry.

How it Works

Our processes are simple and easy to follow. To get started, you can fill in a brief enquiry form describing the type of staff member you are looking for. Alternatively, you can give us a call on: 03 70464575 or email [email protected]

Within 24 hours, a member of our recruitment team will contact you to further discuss your request and learn more about your business. Once we’ve understood your requirements, we’ll identify the top 3 candidates who are a best fit for your mortgage business from our talent pool.

Selecting The Perfect Match For Your Mortgage Business

Once we have identified candidates who best fit your business, we will contact you and organise an interview. You will meet each candidate, assess their qualifications, skills, and cultural fit for your team. When you find the right candidate, we will proceed to hire and begin the onboarding process. If you are not satisfied with candidates, we will keep searching until we find the right fit for you. There are no obligations on your part or costs involved.

Charges When You Hire Someone

When you hire someone, Shasha Outsourcing Services (SOS) will charge you a one-time set up fee.
From then on, you will be paying us a flat-rate fee per month based on services offered. There are no hidden/additional costs associated with payroll or insurance cover.

Onboarding And Ongoing Support​

We’ll work with you to assist with the onboarding of the new outsourcing staff.  We also provide ongoing support, this includes:  

  • Regular training for the outsourcing staff to keep them up to date with changes in the industry.
  • Ongoing support through our team leaders and HR Managers to ensure that a staff member has all the support they need to succeed.
  • A workstation with all the required security to protect your data.
  • Great office space in Shawasha, a prestigious and quiet suburb in Harare, Zimbabwe.

Checking In and Keeping Track of Progress​

We assign an account manager to each staff member. The Account Manager is the ‘go to’ person for you. You can also schedule frequent meetings with the Account Manager to discuss the outsourcing staff member’s performance. The Account Manager will also assist in addressing any issues that may arise between you and the outsourcing staff member, as promptly as possible.

What Should You Do If A Virtual Team Member Isn’t Suitable?

We suggest that you inform us as soon as possible if your relationship with your outsourcing staff member isn’t working or if they are not performing their duties to your satisfaction. We’ll act immediately to resolve the situation.

Is The Job For A Set Period Of Time?

There is no contract that specifies the length of time that the outsourcing staff member will work for you. This means you can hire someone for a month or keep them on for one, five or ten years.

Data Security

We put your data protection first and foremost in all we do. We’ve put in place secure systems to keep your information safe. We use security routers with high ratings that are kept up to date with the current licencing and software.

Our Community Work

We are a community-oriented company committed to giving back to the communities in which we operate. As part of our corporate social responsibility initiatives, we donate a portion of our profits to community organisations that help children with severe disabilities, assist children who are forced into or victims of child marriages and support an organisation that works with women and children who are victims of domestic violence.

Additionally, we support educated young people with skills to get into employment. By working with us, not only will you be reducing costs and growing your business, but you will also be empowering disadvantaged groups and creating employment opportunities for bright and skilled young people in Zimbabwe.

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