Empowering you to focus on growing your business
Providing Affordable, Cost-Effective, and Efficient Staffing Solutions for Mortgage Brokers, Financial Planners, Healthcare Providers, Solicitors, and Accountants in Australia. Partner with us to streamline your operations and boost your business success!
Our Services
Shasha is a trusted talent acquisition partner for Mortgage Brokers, Financial Planners, Healthcare Providers, Accountants, Solicitors and Tertiary Institutions. Our services are tailored to provide you with staff members (Virtual Assistants) that are a perfect fit for your business.
In today’s competitive market, a ‘one size fits all’ approach no longer works. To stand out, it’s essential for businesses and service providers to deliver exceptional services to their clients. At Shashas Outsourcing Services, we offer tailored and flexible staffing solutions (Virtual Assistants) that help businesses to grow while meeting customer expectations.
Experience seamless business operations and significant cost savings with Shasha Outsourcing Services. With Shasha, we have your back covered.
Our outsourced mortgage broker support staff can help you get the best of both worlds – keeping your pipeline moving while avoiding significant upfront and ongoing investment. Utilize our mortgage broker outsourcing services for quick and cost-effective loan processing. When you partner with Shasha Outsourcing Services, you can be confident you’re delegating work to a reliable, qualified mortgage broker team with access to the latest technology and proven dynamic processes and procedures.
We provide trained and dedicated Loan Processing Officers and Mortgage Brokers to support your business. Duties for Loan Processing Officers include providing lending support for a Mortgage Broker, organising, and preparing documents for the entire loan process, gathering support documents, completing of client details and follow up, CRM data entry, data entry (apply online) and uploading supporting documents. Our loan processing and mortgage broker services are compliant with major aggregator organisations’ compliance policies in Australia.
About Us: The Mortgage and Loan Processing Staff Outsourcing Service That Frees Up Your Time
Based in Melbourne, Shasha Outsourcing Services leads the way in providing outstanding offshore staffing solutions specifically designed for Mortgage Brokers and Loan Processors throughout Australia. Our flexible staffing options allow you to concentrate on growing your business while our skilled offshore team efficiently handles your daily tasks at affordable rates. This ensures you can focus more on what you do best!
Our experienced mortgage brokers and loan processors outsourcing team can handle the entire loan application process, allowing you to eliminate time-consuming admin tasks and dedicate more time to your core business.
We Handle All Your Loan Applications
From home and car loans to personal loans, we process all types of loan applications for you. Delegate tasks such as inputting data into aggregator software, ordering valuations, requesting pricing, collating compliance, and more to our expert team.
Save Time on Bank and Broker Communications
No need to spend hours on the phone discussing various scenarios with banks and brokers. By outsourcing to our mortgage broker staff, you can offload these repetitive tasks and refocus your attention on your clients.
Facing Mortgage Complexities? Let's Simplify!
At Shasha Outsourcing Services, we understand that mortgage processing can be overwhelming with its myriad complexities. That’s why we’re here to take all the stress off your shoulders—from documentation to submission to lenders, we handle it all!
Embrace the simplicity of having a trusted partner by your side.
Introducing the Heart of
Shasha Outsourcing!
#Shasha is a #Shona word meaning ‘Champion’, someone who defends a cause, a brave warrior, or a hero, in the Shona language spoken in Zimbabwe.
Your trusted outsourcing partner isn’t just a name, but a team of dedicated experts committed to your success.
Our Values
Integrity
Accountability
Professionalism
Trust
Collaboration
Your Data Security is Our Priority
Shasha Outsourcing Services is now ISO 27001:2022 certified. This milestone reflects our commitment to protecting clients’ data, ensuring the highest level of confidentiality and integrity in our operations.
Data Security Assurance
Your client data is handled with globally approved protocols.
Regulatory Compliance
Stay confident knowing our processes align with Australian and international regulations.
Risk Reduction
ISO 27001:2022 policies protects us from the risk of data breaches, financial fraud, and other security threats.
Trust and Transparency
It enhances our clients’ peace of mind working with a compliant and security-focused partner.
Why work with us
Shasha Outsourcing Services is a trusted talent acquisition partner. We provide offshore staffing services (Virtual Assistants) to Mortgage Brokers, Financial Planners, Solicitors, Accountants, Healthcare providers and Tertiary Institutions in Australia. Our flexible staffing services empower business owners/entrepreneurs to focus on growing the business, while day to day tasks are delivered by our skilled and trained offshore team (Virtual Assistants) at affordable prices.
Our service value proposition is:
Cost-effectiveness
We provide you with trained Virtual Assistants to support your business growth, while reducing your costs of hiring new employees, buying workstations, providing office space, employee benefits, incurring payroll & other administrative costs.
Flexible and affordable services
We provide excellent services at affordable prices. There are no fixed or lock- in contracts. For Mortgage Brokers, we provide the flexibility of choosing your own hours. We operate a 24-hour service, so you choose a start and end time for your outsourcing staff member that suits your business needs.
Industry experience
We pride ourselves on being well-experienced in various sectors, including Mortgage Broking and Tertiary Service sector. We leverage this experience and our relationships with various industries to bring you the best talent for your business.
Ongoing support and training
We provide ongoing training and support for all our staff members to keep them up to date with changes in the industry.
Tapping into the global skilled labour market
With us, you’ll have access to a global pool of skilled staff with strong interpersonal and excellent English language speaking skills, making it a perfect fit for your team.
How it Works
To get started, you can fill in a brief enquiry form describing the type of staff member you are looking for. Alternatively, you can give us a call on: 03 70464575 or email info@shashaoutsourcing.com.au
Within 24 hours, a member of our recruitment team will contact you to further discuss your request and learn more about your business. Once we’ve understood your requirements, we’ll identify the top 3 candidates who are a best fit for your business from our talent pool.
Selecting The Perfect Match For Your Business
Once we have identified candidates who best fit your business, we will contact you and organise an interview. You will meet each candidate, assess their qualifications, skills, and cultural fit for your team. When you find the right candidate, we will proceed to hire and begin the onboarding process. If you are not satisfied with candidates, we will keep searching until we find the right fit for you. There are no obligations on your part or costs involved.
Onboarding And Ongoing Support
We’ll work with you to assist with the onboarding of the new outsourcing staff. We also provide ongoing support, this includes:
- Regular training for the outsourcing staff to keep them up to date with changes in the industry.
- Ongoing support through our team leaders and HR team to ensure that a staff member has all the support they need to succeed.
- A workstation with all the required security to protect your data.
- Friendly and well equipped office space in our offices in Harare, Zimbabwe.
Checking In and Keeping Track of Progress
We assign an account manager to each staff member. The Account Manager is the ‘go to’ person for you. You can also schedule frequent meetings with the Account Manager to discuss the staff member’s performance. The Account Manager will also assist in addressing any issues that may arise between you and the staff member, as promptly as possible.
Data Security - Shasha is ISO 207001:2022 certified
We put your data protection first and foremost in all we do. We’ve put in place secure systems to keep your information safe. We use security routers with high ratings that are kept up to date with the current licensing and software.
In 2025, Shasha attained ISO 20701: 2022 certification. This certification demonstrates our commitment to adhere to global standards in managing data security and maintaining the highest standards of confidentiality, data protection and security.
Our Community Work
We are committed to giving back to the communities in which we operate. As part of our corporate social responsibility, we make donations to community organisations that work with children with disabilities and children who are forced into or victims of child marriages. We also support an organisation that works with women and children who are victims of domestic violence.
At Shasha, we support educated young people with skills to get into employment. By working with us, not only will you be reducing costs and growing your business, but you will also be empowering disadvantaged groups and creating employment opportunities for bright and skilled young people in Zimbabwe.
Contact us
- 101 Overton Road, Williams Landing, 3027, VIC, Australia
- 03 70464575
- info@shashaoutsourcing.com.au